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Last updated: 3 August 2026
This policy is issued by SME SPORE SRL (hereinafter “FITGYM”, “we”, “us”), with its registered office at Bd. Alexandru Lăpușneanu, Nr. 113, Constanța, Constanța County, Romania, registered with the Trade Register under no. J2009000332137, tax ID (CUI) RO25081914, e-mail: office@fitgym.ro, phone: +40 767 010 701.
The cancellation policy describes the conditions under which you may withdraw from a membership purchased from FITGYM and how refunds are made. It is supplemented by our Terms and Conditions and by consumer protection legislation, in particular Romanian Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals.
For memberships purchased at a distance – through the FITGYM mobile app or any other online channel we make available – you have the right to withdraw from the contract within 14 calendar days from the date of purchase, without giving any reason, under the conditions of GEO no. 34/2014.
The right of withdrawal applies under the same conditions to memberships purchased at a promotional or discounted price: a reduced price does not limit your legal rights.
Memberships purchased online are activated immediately after payment confirmation, at your express request, so that you can use the gym without delay. In accordance with Art. 14(3) of GEO no. 34/2014, if you withdraw from the contract after you have started using the membership (at least one gym entry recorded during the withdrawal period), we will deduct from the refund an amount proportional to the services already provided, calculated from the activation of the membership until the date you notified us of the withdrawal, relative to the total price and duration of the membership.
If the membership has been fully used up (its validity period has ended) before the withdrawal is exercised, the right of withdrawal lapses and the amounts paid are no longer refundable.
To withdraw from the contract, send us an unequivocal request:
The request must include your first and last name, the phone number associated with your member account, the date of purchase and a clear statement that you wish to withdraw from the contract. We will confirm receipt of your request without delay.
We will issue the refund without undue delay and no later than 14 calendar days from the date we are informed of your decision to withdraw.
The refund is made using the same means of payment used for the initial transaction (for card payments made in the app, the money is returned to the card used for payment), unless you have expressly agreed to a different method. We do not charge any fee for refunds.
The statutory 14-day right of withdrawal is specific to distance contracts. For memberships purchased directly at the front desk of FITGYM clubs, the amounts paid are non-refundable, regardless of whether or not the member uses the services included in the membership during its validity period.
If a membership is paid for on behalf of the member by a third party, that third party does not become a party to the contract, may not request a refund from FITGYM and may not exercise any right against FITGYM arising from or in connection with the membership.
Before cancelling a membership, you also have other options, under the conditions communicated at the front desk:
For details, please contact the front desk of any FITGYM club.
For any questions about this policy, you can contact us at office@fitgym.ro or at the front desk of FITGYM clubs.
If you consider that your consumer rights have not been respected, you may contact the Romanian National Authority for Consumer Protection (ANPC) – anpc.ro, including through the alternative dispute resolution (SAL) mechanism, or the competent courts of law.